Help Centre

Is my money safe?

Relevant funds must be safeguarded. These are sums received in exchange for electronic money that has been issued by our regulated entity. Electronic money issued by PayrNet is credited to a ledger account on the Railsr platform. A positive ledger account balance is...

Who is a PEP?

PEP stands for Politically Exposed Person. A PEP is an individual who holds a prominent public position or has held such a position in the recent past. These positions can include high-ranking government officials, politicians, senior executives in government-owned...

What is Counter Terrorism (CTF) Financing?

Counter Terrorism Financing (CTF) refers to the efforts and measures taken to prevent terrorist organizations and individuals from raising, moving, or using funds to support their activities. CTF aims to disrupt the financial networks that sustain terrorist...

What is Money Laundering?

Money laundering is the process of making illegally obtained or "dirty" money appear legitimate or "clean." It involves a series of complex transactions that obscure the origin and ownership of the funds, making it difficult for authorities to trace the illicit...

How do I protect myself from fraud?

Protecting yourself from fraud is essential in today’s digital world. Here are some important steps you can take to safeguard yourself: -          Be cautious with personal information: Avoid sharing sensitive information...

Why is my KYB being requested again?

To comply with regulations, we may ask for your business details again to make sure if there are any updates with regards to your business activity. We do use public sources for this information; however, we cannot solely rely on this source for some of our required information. We may ask you for supporting documentation for the information provided by you.  Sometimes providing this information can be a lengthy process.

Our team will review this information and be in touch with you throughout your journey.

Please provide the requested information within 23 calendar days or your account maybe partially restricted. In case you are unable to complete the request yourself or have any other issues you can reach out to us through our LiveChat feature, or email us at onboarding@payio.co.uk, or call us on 0330 043 1210.