Help Centre

How do I close my account?

Of course we never want any of our customers to cancel or close their accounts however if this is the route you would like to take, please contact your Account or Customer Success manager and they will direct you best.

Can I open multiple Pay iO Business Accounts?

You can have accounts for multiple businesses with Pay iO. You can now have up to six business accounts, as long as each account is for its own business and each business meets the Pay iO eligibility requirements.

How do I access my account online?

You will be provided a link in regard to your account which you can access via the Pay iO website or app on your phone. Please click the following link - https://client.payio.co.uk/sign-in

How do I transfer money between accounts?

Pay iO allows for e-commerce shops, custom applications and platforms to be able to process payments in a simple and convenient way using Open Banking protocols. The transfer can be initiated by the account holder either online or through mobile banking via the Pay iO...

What is the price for opening an account with Pay iO?

You can choose the pricing plan which matches your business’ needs the most. We offer different pricing subscription options for our Limited Company and Sole Trader Clients. ·         Pay iO – Pro - £25...

What types of accounts do you offer?

We offer the following accounts: Pro, Plus and Platinum. For specific information on these accounts please refer to our pricing schemes for your business’ needs.

I have just signed up and can’t find my account details

If you have just signed up and completed your personal verification and now have access to your account in the first instance, we require you to complete your business verification as the next step in your application. To do this please click onto account on the top...

How to order your physical card?